Shipping policy

FurryNestCo Shipping Policy

FurryNestCo is dedicated to serving customers across the United States and the United Kingdom.

We offer free shipping on all orders within the United States and the United Kingdom.

Currently, we only ship within the United States and United Kingdom. International shipping may be offered in the future.

Delivery Times

Estimated delivery times for all packages:

  • Order Cutoff Time: 12:00PM ET. Orders placed after this time will be processed the next business day.
  • Processing Time: 1 to 4 business days (Monday to Friday). Once processed, your order is shipped via one of our trusted carriers.
  • Transit Time: Typically 6 to 12 business days (Monday to Friday).
  • Estimated Delivery Time: 7 to 16 business days.

We work with international fulfillment partners to ensure efficient delivery and consistent product availability within the United States and the United Kingdom.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States and the United Kingdom:

  • UPS
  • FedEx
  • USPS
  • Royal Mail

Shipping Costs

  • Standard Shipping: Free on all orders. No minimum purchase is required.

Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact our customer service team immediately. We will assist you as quickly as possible.

If your order is marked as delivered but you have not received it, please notify us as soon as possible.

Orders marked as delivered by the carrier are considered fulfilled. However, if you believe there has been an error, please contact us and we will assist you with an investigation.

Lost shipment investigations may take up to 10 business days while we coordinate with the carrier.

Tracking Your Order

Once your order has shipped, you will receive an email notification with a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer support team here.

Contact Information:

Store Name: FurryNestCo

Address: 209 N Salem St, Apex, NC 27502, United States

Email: support@furrynestco.com

Phone: +19195050791

Customer Service Hours: Monday–Friday, 9:00AM – 5:00PM ET

We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.