Frequently Asked Questions

Ordering & Shipping

Q: How long does shipping take?
A: Orders are typically delivered within 7–16 business days. This includes:

  • Order handling: 1–4 business days (Monday to Friday)
  • Transit time: 6–12 business days

Q: What is the order cutoff time?
A: Order cutoff time: 12:00PM ET. Orders after this time are processed the next business day.

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking link via email to monitor delivery.

Q: Do you ship internationally?
A: Currently, we only ship to the United States and the United Kingdom. We might expand to other countries in the future.

Payments & Checkout

Q: What payment methods do you accept?
A: We accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro
  • PayPal
  • Apple Pay & Google Pay (on compatible devices)

Q: Is it safe to pay on FurryNestCo?
A: Absolutely. All transactions are encrypted and secure. We do not store your card details.

Q: When will I be charged?
A: You are charged immediately after your order is confirmed. You’ll also receive an order confirmation email.

Returns & Refunds

Q: What if my pet doesn’t like the product?
A: No worries! We offer a 30-day return policy. If you’re not happy, simply return the product for a refund.

Q: How do I return a product?
A: Contact support@furrynestco.com to initiate your return. We’ll provide instructions for sending it back.

Q: How long does it take to get a refund?
A: Refunds are processed within 7 business days after we receive your returned item. Approved refunds are issued to the original payment method.

Product Safety & Quality

Q: Are FurryNestCo products pet safe?
A: We carefully select products made from pet-friendly materials. Always supervise your pet during initial use.

Q: How do I clean or maintain my product?
A: Each product comes with care instructions in the manual or packaging. Many of our beds, feeders, and travel products have removable, machine-washable parts for convenience.

General Questions

Q: How can I contact FurryNestCo?
A: Email us at support@furrynestco.com. We reply within 24 business hours (Monday to Friday). Weekend emails are answered on Monday.

Q: How quickly will you respond?
A: We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are processed. Contact support as soon as possible.

Q: Are there any warranties?
A: Many of our products include a manufacturer or quality warranty — check individual product pages for details.