Refund policy
30-Day Hassle-Free Returns
At www.furrynestco.com, we want you and your pet to be completely happy with every purchase. If for any reason you’re not satisfied, we offer a simple 30-day return process.
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to request a return.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: We make returns simple. Our support team is here to help and guide you through the process.
Territorial Scope: This return and refund policy applies to purchases made in the United States and the United Kingdom.
Return Shipping Costs
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Defective, damaged, or incorrect items:
We cover the return shipping cost at no charge to you. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
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Change of Mind (Customer Remorse):
You are responsible for return shipping costs. We provide clear instructions to make returning your item as easy as possible. This applies if you purchased the wrong product, the item doesn’t fit, or you simply no longer want it. Please note that shipping costs are non-refundable.
- Restocking Fees:
We do not charge restocking fees.
How to Start a Return
- Contact Us: Email our customer service team at support@furrynestco.com with your order number and reason for the return.
- Pack Your Item: Securely repack your item with the original packaging, including all accessories, tags, and documents.
- Send It Back: Drop your package off at the shipping carrier specified in the return instructions.
Our support team will assist you every step of the way to make the process smooth and hassle-free.
Refunds
- Inspection: Once your return arrives, we inspect it to ensure it meets our return criteria.
- Refund: After inspection, refunds are processed within 7 business days. It may take up to another 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
Want a different size, color, or product? You can either return the original item and place a new order, or reach out to our support team — we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For safety and hygiene reasons, some products may not be eligible for a return. These include:
- Personalized or custom items
- Perishable goods (pet food, plants, etc.)
- Hazardous materials
- Gift cards
These items will be clearly marked as non-returnable in the product description.
Damages & Issues
Please inspect your order upon delivery. If any item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
For More Information:
Questions?
Visit our Frequently Asked Questions page or contact our customer support team at support@furrynestco.com.
Contact Information:
Store Name: FurryNestCo
Address: 209 N Salem St, Apex, NC 27502, United States
Email: support@furrynestco.com
Phone: +19195050791
Customer Service Hours: Monday–Friday, 9:00AM – 5:00PM ET.
Response Time: We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.