Privacy policy

FurryNestCo Privacy Policy

Last Updated: January 28, 2026

FurryNestCo (“we,” “our,” or “us”) operates this website and store (collectively, the “Services”) to provide you with a safe, curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This includes, but is not limited to:

1. Contact Information: Name, email, billing & shipping addresses, phone number.
2. Financial Information: Credit/debit card details, payment account information, transaction history.
3. Account Information: Username, password, preferences, and settings.
4. Transaction Information: Items purchased, returned, exchanged, or added to your wishlist/cart.
5. Communications: Messages or inquiries sent to us, including support requests.
6. Device & Usage Information: IP address, browser type, device details, pages visited, and interaction data.

Sources of Information

We collect information:

  • Directly from you: When creating an account, placing orders, or contacting support.
  • Automatically: Through cookies, pixels, or other tracking technologies.
  • From third parties: Including Shopify, payment processors, marketing partners, or other service providers.

How We Use Your Information

We use your personal information to:

  • Provide & Improve Services: Process orders, manage accounts, facilitate returns/exchanges, and personalize your shopping experience.
  • Marketing & Promotions: Send updates, offers, and tailored advertising via email, SMS, or other channels.
  • Security & Fraud Prevention: Authenticate accounts, detect fraud, and maintain a secure shopping environment.
  • Customer Communication: Respond to inquiries, complaints, or requests for support.
  • Legal Compliance: Fulfill legal obligations and enforce our Terms of Service or policies.

How We Share Your Information

We may share your personal information:

  • With Shopify and other service providers for order fulfillment, payments, cloud storage, and analytics.
  • With marketing partners for personalized promotions (opt-out available; see below).
  • With affiliates or our corporate group for business operations.
  • In connection with a business transaction (merger, sale, bankruptcy).
  • When you consent or request us to share it (e.g., shipping products, using social media features).

Cookies & Tracking

We use cookies and similar technologies to improve your shopping experience, analyze usage, and provide tailored marketing.

  • Most browsers accept cookies by default; you may disable them, but some features may not function properly.
  • For more information, see Shopify’s Cookie Policy.

Security & Data Retention

  • We use advanced security measures, but no method is 100% secure.
  • Personal information is retained only as long as necessary to provide services, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access / Know: Request access to the data we hold about you.
  • Correction: Request updates to inaccurate data.
  • Deletion: Request deletion of personal information.
  • Portability: Request a copy of your information or transfer it to another party.
  • Opt-out of Marketing / Sale / Targeted Ads: Opt out of certain data uses for advertising.
  • Restriction of Processing / Withdraw Consent: Limit how we process your data.
  • Appeal: Challenge decisions regarding your data requests.

You may exercise these rights via email at support@furrynestco.com. We will not discriminate for exercising your rights and may require verification of identity.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children. If you believe your child has provided us with personal information, contact us to request deletion.

Third-Party Websites

Our Services may link to third-party websites. We are not responsible for their privacy or content. Always review third-party privacy policies before providing information.

International Transfers

Your information may be processed outside the US. Where applicable, we rely on standard contractual safeguards or other legal mechanisms to ensure your data is protected.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a revised “Last Updated” date on this page.

Contact Information:

Store Name: FurryNestCo
Address: 209 N Salem St, Apex, NC 27502, United States
Email: support@furrynestco.com
Phone: +19195050791

Customer Service Hours: Monday–Friday, 9:00AM – 5:00PM ET.

Response Time: We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.